The Vital Role of Virtual Tours in Guest Experience

September 7, 2023 in 1 Hotel & Homes, Airbnb, Blog, Hotel, SPB Hospitality, Travel, Uncategorized, Virtual Tours, Visiting Media

The Vital Role of Virtual Tours in Guest


The hospitality industry, renowned for its adaptability to evolving consumer preferences and technological advancements, stands at the cusp of a transformative era, largely propelled by the ascent of virtual tours. In this extensive and meticulously detailed examination, we will delve into the profound, multifaceted, and far-reaching impact of virtual tours on the hospitality sector. From redefining customer engagement and bolstering bookings to fundamentally reshaping the way guests experience accommodations and destinations, virtual tours have emerged as an omnipotent force poised to revolutionize the industry.

Unearthing the Genesis of Virtual Tours in Hospitality:

Virtual tours, born at the confluence of technological innovation and creative presentation, have undergone a metamorphic evolution. If you are wondering what they entail here is an explanation,

From their initial incarnation as a mere novelty, they have morphed into an indispensable tool for hotels, resorts, vacation rentals, and tourist destinations. These immersive digital experiences leverage a medley of high-definition photographs, 360-degree videos, interactive elements, and, increasingly, virtual reality (VR) technology. Collectively, these components orchestrate a virtual realm that grants users the privilege to explore and evaluate a physical space or destination from the confines of their own environment. 

Woman dressed in pink suit holding a laptop and wearing virtual reality goggles.

Virtual reality creates a more immersive experience that can give a better idea of how an in person event or activity would feel like. This technology has now been out for long enough and is now applied to more use cases.

The Profound Impact on Customer Engagement:

Virtual tours transcend the confines of geography, transcending borders and providing a global audience with unrestricted access to destinations and accommodations. This democratization of reach is of paramount importance for attracting international travelers and broadening market reach. 

Map of the world with a hand scratching of destinations.

Eliminating geographic barriers is one of the biggest advantages. Potential travelers can check their destinations beforehand no matter how far they want to go. 

Unlike static images or textual descriptions, virtual tours offer an interactive and engaging platform for storytelling. Potential guests can immerse themselves in the ambiance, layout, and amenities of a property or destination, forging a deeper emotional connection even before setting foot on the premises.

View of a hotel pool with long chairs wrapping all around on a beautiful day

First person tours help guests get more than just a visual idea of location. Thanks to virtual tours they can set their expectations appropriately and plan accordingly. Traveling is often quite expensive and usually involves some unknown details, eliminating these uncertainties is quite important.

Virtual tours offer the sublime virtue of interactive exploration, allowing guests to orchestrate their own experience. They can dictate where to look, what to focus on, and which aspects of a property or destination matter most to them. This unparalleled level of customization elevates engagement and ensures that each visitor’s journey is a unique odyssey. Virtual tours are not exclusively used for big trips and may be of great use for small experiences such as restaurants. A good example of this is SPD Hospitality who , thanks to Momentum 360 improved their online presence,

By providing an authentic representation of accommodations and destinations, virtual tours deftly manage expectations. This transparency is pivotal for building trust and ensuring that guests embark on their journey with a comprehensive understanding of what awaits them, thereby mitigating the risk of negative reviews or guest dissatisfaction. If you are wondering what these tours should highlight visit

Virtual escapades posses the power to awaken wanderlust within potential guests. They transport viewers to distant destinations, inviting them to envision themselves exploring, relaxing, and indulging in the experiences a property or locale offers

Increasing Bookings and Revenue:

Virtual tours empower potential guests to make informed decisions. They can explore various accommodations, compare features, and assess suitability, all from the comfort of their homes. This streamlined decision-making process often culminates in quicker bookings.

The specter of abandoned bookings is greatly diminished in the presence of virtual tours. When guests can visually and experientially immerse themselves in a property’s offerings, they are less likely to second-guess their choices and abandon the booking process. Here are 15 examples of virtual tours of different hotel rooms,

The canvas of virtual exploration is not limited to standard rooms; it can artfully showcase premium suites, special packages, or add-on amenities. This expansive scope opens doors to upselling opportunities as guests are enticed by enhanced experiences they might not have considered otherwise.

The potency of direct bookings cannot be overstated, as they serve to reduce the commissions paid to online travel agencies (OTAs). Virtually embedded on a property’s website, virtual tours encourage guests to book directly, nurturing a more profitable revenue stream. Other major benefits can be found here;

Reshaping the Guest Experience:

Virtual tours bestow hotels and resorts with the capacity to offer a profoundly personalized pre-arrival experience. Guests can embark on a comprehensive exploration of different room categories, handpick preferred views, and even curate their stay by virtually previewing available amenities or services.

Picture of the insides of a hotel room

these tours allow for a better understanding of space and layout which can be crucial when it comes to accessibility. Virtual tours can include information like if there are stairs, enough room for a wheelchair or crutches, different amenities such as a fitness center or parking lot. Here is a virtual tour made by momentum 360 for Lokal Hotels,

Virtual tours play a pivotal role in not merely enhancing accessibility but, more significantly, in eliminating barriers. They allow travelers with special needs to meticulously assess a property’s suitability and accessibility features, thereby promoting inclusivity and, most importantly, demonstrating unwavering commitment to guests with diverse requirements.

When guests possess an exact understanding of what lies ahead, they are more likely to relish their stay, pen glowing reviews, and metamorphose into repeat customers. Virtual tours, therefore, constitute a cornerstone in the construction of guest satisfaction and enduring loyalty. If you are looking for a virtual tour for your hotel Momentum 360 is the leading company in virtual tours, visit for more.

In the wake of the global pandemic, which ushered in an era of heightened safety concerns and travel restrictions, the indispensability of virtual tours reached new zeniths. These immersive tours enable travelers to explore destinations and accommodations without physical presence, rendering them an invaluable tool for recovery and resilience.

The Future of Virtual Tours in Hospitality:

The future of virtual tours in the hospitality industry is on the brink of a significant revolution, driven by emerging technologies and shifting consumer expectations. One of the most promising developments is the integration of augmented reality (AR) and virtual reality (VR). AR overlays digital information onto the physical world, enabling guests to access real-time information and immersive experiences while physically present at a hotel or destination. VR, on the other hand, transports guests to entirely virtual environments, allowing them to explore accommodations and destinations from the comfort of their homes. These technologies will enable the creation of hyper-realistic virtual tours that offer unparalleled immersion, making guests feel like they are physically present even when they are not. For more details on Virtual reality in this industry check out,

Artificial intelligence (AI) will play a pivotal role in the future of virtual tours. AI-driven algorithms will analyze user preferences and behaviors, curating personalized virtual tour experiences. For instance, a guest interested in relaxation might be guided through serene spa areas, while an adventure seeker might be taken on a virtual tour of thrilling outdoor activities. AI will also enhance the interactivity of virtual tours, allowing guests to ask questions, receive recommendations, and even make reservations in real-time during their virtual exploration. This level of personalization and engagement will fundamentally reshape how guests plan and book their stays.

Sustainability and eco-tourism will also be at the forefront of the future of virtual tours. 

Here is an article on virtual tours used in tourism,

As travelers increasingly prioritize environmentally responsible options, virtual tours can spotlight eco-friendly accommodations and destinations, showcasing their sustainable practices and initiatives. For more details we invite you to check out,

Hand half painted in green holding up a leaf

Virtual tours allow guests to check different vacation spots in a way that does not hurt the environment as much as physically traveling there. Virtual tours can also highlight some of the eco-friendly practices taken by certain companies in the hospitality industry. Preserving natural resources is a hot topic and tourism takes its toll on the environment. Preserving forests and beaches with eco-tourism is now a priority.

This will not only help guests make informed choices but also encourage the hospitality industry to adopt greener practices. Furthermore, virtual tours will continue to enhance accessibility for all travelers, offering features like audio descriptions, sign language interpretation, and multilingual tours to cater to diverse needs. In conclusion, the future of virtual tours in hospitality is set to be marked by technological innovation, personalization, sustainability, and inclusivity, providing guests with richer and more engaging experiences while reshaping the industry itself.

In Conclusion:

Virtual tours are not merely enhancing the hospitality industry; they are, in essence, rewriting its narrative. By improving customer engagement, augmenting bookings and revenue, and fundamentally reshaping the guest experience, virtual tours bestow upon hotels, resorts, vacation rentals, and tourist attractions a dynamic and interactive means of showcasing their offerings. In an ever-evolving world of traveler preferences, virtual tours will continue to play a pivotal role in not merely meeting but far exceeding guest expectations, thereby ensuring a radiant and innovative future for the industry. The depth and breadth of their impact underscore their transformative power, paving the way for an unprecedented era of hospitality excellence that will captivate and inspire guests for generations to come.

SPB Hospitality

October 7, 2022 in Blog, SPB Hospitality

The latest trends in the hospitality industry

Do you know what is essential to cope up with the latest hospitality trends? The most successful hospitality businesses are those that are constantly growing. Still, if you want to do the same, you must continuously stay on top of the most recent trends in hospitality. Everything from marketing initiatives and hospitality procedures to utilizing the latest technology and reacting to international events is included in this. SPB Hospitality is the way to go.

Keeping up with current marketing trends will give you the best chance to connect with your target audience and clarify your point. A company may become more productive by adopting new technology, while in other instances, it may enhance the overall customer experience.

SPB Hospitality

SPB Hospitality

Consequently, if you do not follow the most recent developments in the hospitality industry, your competitors may have a distinct competitive advantage over you, which could have severe negative effects. And to make matters worse, it can prevent your company from providing the level of service that customers have grown to expect. To overcome such a thing, it is best to go with the latest hospitality trends. Below will see about the latest trends in the hospitality industry:

Hospitality trends being accelerated by COVID

Contactless payments

Contactless payments are one of the best examples of reducing friction, a major theme in many of the most significant developments in hospitality. Customers can save time by not having to search through cash when they enter a PIN when contactless payments are accepted.

The coronavirus pandemic has raised the demand for contactless payments, which also reduces friction and enhances the consumer experience. Contactless payment options may be viewed by many as a need rather than a luxury because many customers and employees feel uncomfortable handling currency.

Enhance food and beverage delivery at home

By boosting food and beverage deliveries, many restaurants and other food-related businesses have responded to the COVID situation and allowed their consumers to recreate the restaurant experience at home. This usually entails receiving purchases over the phone and online, deliver quickly and providing contactless deliveries.

In the COVID era, coming up with new directions to be shown to customers is a core part of hospitality management. Bars are looking into ways to transport drinks to customers’ homes, while restaurants are expanding their array of extras, such as candles, free meals, or QR codes with playlists. Certainly, takeaways generate more waste than traditional restaurants, so make an effort to utilize packaging that can be disposed of in an ethical manner. SPB Hospitality is awesome.

Robots in hotel and restaurant settings

Robotics is an excellent indicator of how automation is being developed further. On the list of hospitality, trends to be on the lookout for are automation. Robots can be used by hotels, restaurants, and other similar businesses to welcome guests, give them information, and help with security operations.

SPB Hospitality

SPB Hospitality

Robots have been deployed in hotels to provide room service, clean, and carry out other housekeeping tasks. Restaurants may eventually employ robots to handle certain aspects of meal service. This is particularly helpful when dealing with diners at restaurants that want to avoid making personal contact as much as possible.

General upcoming hospitality trends


In recent times, sustainability has become a top priority since you could encounter more environmental problems every day. As a result, a significant portion of the hotel sector engages in green initiatives to reduce harmful environmental effects. This green initiative will benefit both the environment and businesses. More hotel customers are attracted to and brought by it. Customers are also more apt to purchase products and services from companies that embrace sustainability.

Over the past ten years, hoteliers have introduced sustainable practices in their facilities. This positively affected the environment, improved the guest experience, and increased revenue. Environmental technology is constantly improving and lowering expenses for hotels. Additionally, governments now offer financial incentives to encourage the construction of buildings with green technologies. These incentives include tax deductions, quicker regulatory approval processes, monetary awards, and insurance premium discounts.

SPB Hospitality

SPB Hospitality

Virtual Reality tours

Virtual reality is one of the most exciting advancements in hospitality technology, allowing potential hotel or restaurant customers to virtually experience their surroundings without leaving their houses. This may be essential in getting them to commit to a visit instead of just beginning the planning process.

Some customers may find that virtual tours and 360-degree movies assist them in better comprehending the facilities available. Due to the fact that modern VR tours are web-based, they should be simple to access on many devices, even without a VR headset. Offering this service also gives you a distinct advantage over competitors who still need to utilize this particular hospitality trend. SPB Hospitality is the best in the business.

Personalized guest experience

In the hospitality industry, there is always a struggle to attract in, sell to, and keep customers. The newest innovation in the hotel industry to change it is the personalization of services. As a result, pursuing a personalized guest experience has emerged as a strong and transformative trend in the hospitality industry.

Prior to recently, it was only possible to personalize services due to the diversity of the hospitality sector. The collection and utilization of visitor data for deeper involvement may be difficult. However, hotels soon discovered that the work was well worth it.

Your clients can receive a customized experience due to the utilization of guest data. You can then give them offers relevant to their requirements and interests and adapt their stay at your hotel as a result. This can be accomplished by monitoring and studying guest trends and behavior across various hotel establishments. AI technology may also assist you in creating sales and marketing materials that are targeted and relevant for particular customers or target audiences.

Studies show that with significant brand differentiation, consumer experience may soon exceed price and quality. As a result, SPB Hospitality provides excellent services to hotels and other connected businesses in the hospitality industry.


Is Chatbots helpful in the hospitality industry? Of Course, yes. Another significant trend in hospitality related to customer service is chatbots, which can be particularly helpful for providing quick answers to questions even when staff is not present. This frequently results in first contact resolutions, but the chatbot can also gather data and relay it to a human representative if necessary.

The hospitality sector needs to prepare for the rise in customer inquiries concerning the coronavirus and any limitations placed on accommodation and dining facilities. Chatbots can answer the simplest questions in this area in a few seconds, which will help everyone involved feel less stressed.

SPB Hospitality

SPB Hospitality

Blockchain solutions

It is an entirely new technology for the hospitality sector. The future of the e-wallet system will likely be shaped by cryptocurrency as more millennials actively spend large amounts of money on digital assets and blockchain-based technological advancements. Many successful hospitality businesses follow a new trend by offering customers the option to pay with cryptocurrency instead of fiat money.

Guests can pay for a variety of services and items using different crypto tokens. Including cryptocurrencies as a payment option on the official app or website is excellent. A list of businesses that accept cryptocurrency as payment is available. In this approach, hoteliers may present their establishment as modern and forward-thinking, bringing in more customers.

Artificial intelligence

The primary function of artificial intelligence in the hospitality sector is to enhance customer service. AI-powered chatbots are one example of this, which can be utilized for online consumer interactions, eliminating long wait times and offering prompt, informed answers to inquiries.

However, artificial intelligence technology also has other applications. For instance, several hotels include voice-activated, AI-powered visitor information centers and customer service. AI can also be used to automatically make changes to processes, sort through data, and other things.


Information is a key component of today’s hospitality technology system. Hackers can take anything if private data is compromised or is not well protected, including management information and client payment information. If the entire workflow crashed as a result of insufficient security measures, it would be disastrous.

Systems that would protect that data from cyber dangers like phishing attempts should be included in modern hospitality apps that deal with storing data. It is essential to provide safeguards against human error as well. Hospitality software should now ensure secure storage of customer data and payment information, ensure that it is backed up and recoverable, and ensure that it is not simultaneously vulnerable. Modernization can be a solution, just as with legacy systems, and replacing current systems is only sometimes the best option.

Extra focus on digital and mobile

One of the most important trends in hospitality is digital marketing, but today more than ever, this digital focus must be directed toward mobile devices. The vast majority of people frequently access the internet via a smartphone, and a growing number of reservations for hotels and restaurants are made on mobile devices as well.

This requires the mobile optimization of website content for hospitality businesses. This can entail shifting away from long form content in favor of material that can be viewed and absorbed more readily on a smaller mobile screen. Mobile check-ins are becoming more significant, and booking engines must be responsive on mobile devices.

Online communities

The way businesses in the hospitality sector engage with clients has evolved as a result of online communities. Websites for businesses, social networking platforms, and online travel agencies help hospitality facilities become more transparent, raising the quality of their services.

Multi-user interaction is very important to online marketing. Therefore, online reviews significantly impact a customer’s booking choices. Word-of-mouth advertising is still effective, and due to modern digital platforms, guests can readily share their impressions of lodging establishments. The identification of their unique selling propositions is made simple for business owners by this.

Positive evaluations increase the financial value of your company. Prospective guests are more likely to believe the reviews of recent or existing hotel guests. Additionally, the data you may gather from online forums, such as the reviewers’ age, lifestyle, employment, gender, and interests, will provide you with valuable insights. By doing this, you keep yourself up to date on the market’s most recent trends and the changes you should make to your business to offer superior services.

IoT for room control and customization

IoT which is the Internet of Things enables hoteliers to stay up with the trend toward efficiency, sustainability, and customization. IoT technology, when put in a hotel room or short-term rental, allows visitors to customize room settings, including lighting and temperature. By automatically turning off the lights while no one is in the room, they can even reduce energy use. With the use of IoT, hotels are able to anticipate visitors’ demands in addition to personalizing the experience to them. IoT can collect complex data to create clear spaces.

Mobile check-in service

One of the most practical trends in SPB hospitality is the availability of a mobile check-in service, which is mostly linked with hotels and other types of accommodation. In the context of the COVID pandemic and the related measures to limit the virus, this lowers the need for human-to-human contact and is particularly crucial.

Mobile check-ins can enable consumers to take advantage of self-service and speed up the arrival portion of the customer experience even at more routine times. You must give customers access to an app for this to be successful. Include a link and print QR codes on your website on all business resources.

SPB Hospitality

SPB Hospitality

Local experience

The desire of tourists or travelers to engage in local experiences is another trend that individuals in the hospitality sector are learning to manage. Many want to do more than live a life identical to their own but in a different place. As an alternative, people prefer to engage themselves in the local culture.

In order to meet these needs, businesses in the hotel sector are reacting to this. Hotels might stock up on local products, but rural accommodation can provide visitors with a more genuine experience. Additionally, tour guides and travel agencies can assist tourists in participating in local activities.

Final Thoughts

The mentioned above are the latest hospitality industry trends you can consider. Further, if you want to enhance your business with the best hospitality service, you can choose SPB Hospitality. They have passionate people and deliver unparalleled service by working with their best team.


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