By Sean Boyle
Introduction
Welcome to another Momentum 360 weekly blog! In this one, we’ll go over how to reinstate your Google Business Profile with video verification. Before, if your profile was suspended from Google, you had to jump through a bunch of hoops to get your profile back up and running. What I hope to accomplish in this blog is showcase how you’re able to seamlessly create a video using your phone while logged into your Google account, to reinstate your profile.
Momentum has reinstated over 500+ profiles using this exact same strategy we’ll be talking about today. If you need our help, you can email us at info@momentumvirtualtours.com or call us at 215-607-6482!
We’re here to help you get your business back up and running, if you need us, we’re here for you!
Tips Before You Start
Google has very strict guidelines to make sure each video is unique to their own business. These tips will help you to create a video that will have a higher chance of success when you go to verify your business:
- The purpose of this video is to showcase you have a legitimate business and a physical storefront for what you’re claiming you do on your Google Business Profile.
- Your video can’t show any personal or sensitive information such as banking numbers, tax information, etc.
- Take time to actually plan your video – have a storyboard of how your video will be, so you can make sure you’re checking all the boxes that Google needs you to.
- Your video needs to be continuous without any interruptions or breaks.
- Showcase the entire location of your business, making sure you’re capturing street signs, nearby businesses, and the area around your business, including the building you’re located in, if you have a suite inside of that building.
- For businesses with a physical location, make sure you capture the business logo and signage, showroom, and anything pertaining to your business.
- If you’re a service provider, make sure you record equipment or other items pertaining to the business niche you’re in, including marketing materials, tools, documents, etc.
- Make sure you demonstrate proof that you own the business – examples include:
- Business license showing EIN number
- Business certifications showcasing legitimacy
- Record yourself opening and closing cash register or POS system
Using these tips, you’re setting yourself up for success when you go to record your video to reinstate your Google Business Profile. Next, we’ll talk about the steps for how to record a proper video.
Recording Your Video
Step 1: Record and upload your video to Google
Tip: Like we mentioned before, make sure you have a storyboard and plan for your video before you record anything.
- On your mobile phone, go to your Business Profile using your browser. Learn how to find your profile.
- If you start the process on a computer, make sure you grab your mobile device and scan the QR code.
- Tap the button where it says “Get Verified” and then directly after tap “Capture Video.”
- When you have everything setup for the plan for your video, hit “Start Recording.”
- Note that your phone might ask you to allow access to your camera and microphone, click accept, and follow the instructions on your device to continue.
- Record your video using the plan you created – make sure your team members are involved if they need to help you.
- Tap “Stop Recording” and then “Upload Video”
Step 2 : Wait for review
After you upload your video, we review it. Please note reviews can take up to 5 business daysIf you’re verified, you get a notification.
If the video method doesn’t work, the “Get verified” button shows up. Make sure your video meets all the requirements and try again, or you can try a different verification option if available.
This might be the case, so don’t fret, we’ll try again until we get successful verification!
Step 3 (optional): Delete your video
Important: You can delete your video at any time that you wish. If you cancel a video upload, both you and Google lose access to the video. Google will not hold this video, so if you need to save it, make sure you screen-record your device so you have a back-up.
- On your mobile device, go to your Business Profile. Learn how to find your profile.
- At the top right, tap “More” and then tap “Advanced” settings.
- Tap Video uploads and then “Delete”.
What If I Don’t Have A Physical Location?
You can still record the location where you offer services, the equipment you use, and their documentation associated with your business.
- Examples of location:
- Multiple store signs around the location.
- A street name and number on the building.
- Examples of equipment:
- A branded vehicle or marketing materials.
- Your workspace, tools and equipment you use to serve your customers.
- Examples of documentation:
- Business registration, invoices, utility bills for the business.
- Other documents with your business name.
What Should I Do If I Need to Re-Do My Video?
It’s likely that your video wasn’t accepted. Make a new video and make sure that it meets all the requirements listed above.
What If My Video Won’t Upload?
Sometimes videos may not upload initially. Try to upload it again until you’re successful.
Using these tips, you’ll be on your way to having a successful video verification.
Momentum 360 is a Premiere Small Business and Real Estate marketing company in Philadelphia and tri-state area. Our main service offerings are 3D Virtual Tours powered by Matterport, as well as photography and videography. We are both a Matterport Service Provider and Google Trusted Photography agency. While 3D Virtual Tours started in real estate, they are versatile and applicable across every industry.
Momentum 360 specializes in virtual tours for real estate, small businesses, restaurants, retail, healthcare, professional services, and much more. These virtual tours help our clients showcase their business online, while also allowing them to rank higher on Google with SEO, and get more followers on social media. Call for a quote!
How can I reinstate my suspended Google Business Profile?
You can reinstate your suspended Google Business Profile by using the video verification method. This involves recording a video of your business location and operations and uploading it to Google for review.
What are the key requirements for a Google Business Profile verification video?
Your video must showcase a legitimate business and physical storefront, avoid sensitive personal information, be continuous, capture street signs and the surrounding area, and demonstrate proof of business ownership with relevant documents and branding.
What should I do if my video verification is rejected?
If your video is rejected, carefully review the requirements and create a new video that addresses any potential issues. You can then try the verification process again.
Can I verify my business if I don’t have a physical location?
Yes, if you don’t have a physical location, you can record your service area, equipment used, and relevant business documentation such as invoices and business registration.
How long does the Google Business Profile video review process take?
The review process for your verification video can take up to 5 business days. You will receive a notification once your business has been verified.
What if my video fails to upload?
If your video does not upload initially, try the upload process again. Sometimes it may take a few attempts to successfully upload.
